Report a Problem

Something broken or behaving unexpectedly? Send us a clear report so we can investigate.

1. Where to Write

• Bugs, account access, payments, or security issues: [email protected]
• Privacy requests or legal matters: [email protected]
• General questions: [email protected]

For a security issue, begin the subject line with [Security].

2. Reporting a Bug

Before reporting, refresh the page once, check your connection, and make sure you are signed in if required. Do not retry if doing so could duplicate a payment, delete data, or expose information.

Include:

• the affected page or feature;
• what you expected and what happened;
• brief steps to reproduce the problem;
• the approximate time, browser, and device; and
• a screenshot or visible error message, if helpful.

For account issues, write from the email associated with the account when possible. For payment issues, include the date and amount, but never send full card or bank details.

3. Protect Your Information

Never send passwords, verification codes, session tokens, full payment details, API keys, or another person's personal data. Remove unrelated information from screenshots and recordings.

We handle report information as described in our Privacy Policy.

4. Security Issues

Email [email protected] with a subject starting with [Security]. Describe the affected feature, possible impact, and safe steps to reproduce the issue.

Test only accounts and data you own or are authorized to use. Do not access other people's data or disrupt the Service. Stop if you encounter personal or confidential information, and keep the issue private while we investigate.

SkillAnvil does not currently offer a public bug-bounty program or promise payment for reports.

5. What Happens Next

We prioritize reports based on impact and reproducibility. We may ask for more information or share a workaround. Response and resolution times vary by issue.