Report a Problem

1. Help Us Improve

If you've encountered a bug, error, or unexpected behavior on SkillAnvil, we want to hear about it. Your reports help us identify and fix issues faster, improving the experience for everyone.

2. How to Report

Send an email to [email protected] with the following details:

2.1 What to Include

• Description: A clear explanation of what went wrong.
• Steps to Reproduce: What you were doing when the issue occurred, step by step.
• Expected Behavior: What you expected to happen.
• Actual Behavior: What actually happened.
• Screenshots: If applicable, attach screenshots or screen recordings.
• Browser and Device: Your browser name/version, operating system, and device type.

2.2 Example Report

Subject: Quiz timer not working on mobile

I was taking the JavaScript Basics quiz on my phone (iPhone 15, Safari 18). After answering question 3, the timer froze at 2:45 and stopped counting down. I could still answer questions, but the timer never resumed. Refreshing the page reset my progress.

3. What Happens Next

1. You will receive an acknowledgment within 24 hours.
2. Our team will investigate and attempt to reproduce the issue.
3. We will follow up with a resolution or request for more information.

4. Security Vulnerabilities

If you discover a security vulnerability, please report it responsibly by emailing [email protected]. Do not disclose security issues publicly until we have had a chance to address them.

5. Other Ways to Get Help

• General Questions: [email protected]
• Account Issues: [email protected]